Chatwoot
Business
Manage customer conversations through a shared support inbox
Editorial discoveryOpen source
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Full sizeAbout FreeScout
FreeScout is a self-hosted shared inbox and help desk. Connect a mailbox, let agents assign conversations and keep replies in a common history so a customer does not get duplicate answers from the team. A maker with a small support staff can keep internal notes with the customer thread and review unresolved messages during a handoff. Set up a test mailbox and check both incoming and outgoing delivery before changing where customers write. FreeScout fits teams that mainly support customers by email and want to operate their own application. Additional modules can change both cost and configuration work. Check those requirements alongside hosting and updates if your team needs channels, reports or integrations beyond what a shared mailbox workflow covers.
Editorial discovery. Check the official website for current features and pricing. Source: Official project repository .
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