osTicket

About osTicket

osTicket turns support requests into tickets that a team can assign and follow. Run a trial using a test request, route it to a department and check what an agent and the requester each see after a reply. It is useful when support needs a durable queue rather than a shared mailbox alone. The server and email configuration affect how requests arrive and how replies are delivered. Test incoming mail, notifications and access roles before relying on it for customers. Compare the fields and routing rules you need with the default workflow and plan how to migrate open tickets if you are replacing another help desk.