Hiver
Business
Assign and track customer conversations in a shared inbox
Editorial discoveryFreemium
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Full sizeAbout Helpwise
Helpwise offers shared inboxes for coordinating customer messages. Connect one test channel, assign a conversation and verify how internal notes and replies are displayed. A shared view can help when several teammates handle incoming requests and need to avoid responding twice. Integrations, automation and analytics vary by plan, so check the exact channel and workflow your team needs. Review what happens when an old conversation receives a new message. Try a sample escalation and check who can see customer details and act on a conversation before moving an existing team or mailbox.
Editorial discovery. Check the official website for current features and pricing. Source: Official product source .
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