Faveo Helpdesk

About Faveo Helpdesk

Faveo Helpdesk provides ticketing tools for receiving and managing customer requests. Add a test ticket, assign it to a department and see how the history and replies appear to different users. It can suit teams that need a central queue and are evaluating self-hosted or managed options. Check the current edition, support and operational requirements before moving an existing help desk. Test email delivery and authentication, particularly if people outside the team will use the portal. Try a case with reassignment and an internal note to verify what is visible and how the team will report on it.